Shipping & Returns

Shipping and Returns Policy

Shipping

We strive to provide a seamless and convenient shopping experience, ensuring you receive your products quickly and reliably. Below is our detailed shipping policy:

• Free Standard Shipping on All Orders
• Express Shipping: $17.99 Fee

Processing and Delivery Times:

• Order Processing: Orders are typically processed within 1-2 business days after they are placed. Please note that weekends and holidays are not included in processing times.
• Delivery Time: Standard shipping generally takes 3-7 business days after processing. This timeframe may vary depending on the shipping carrier, selected shipping method, and/or delivery location.

Order Tracking:
As soon as your order ships, you will receive an email with tracking information. This allows you to monitor your shipment and estimate the delivery date. Please ensure the email address provided during checkout is correct to avoid delays in receiving this information.

Shipping Restrictions:
At this time, we ship exclusively within the United States. Unfortunately, we do not currently offer international shipping or shipping to U.S. territories.

Additional Notes:

• Expedited shipping options may be available at an additional cost. Please contact our customer service team for inquiries about faster delivery options.
• Orders containing multiple items may be shipped separately, and tracking details will be provided for each package.

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Returns

Your satisfaction is our priority, and we are committed to ensuring you are happy with your purchase. If you are not satisfied for any reason, we offer a hassle-free return policy. You may return the item within 15 days of receipt for a full refund or exchange, subject to the following terms and conditions:

Return Conditions:

• Eligibility: Items must be returned in their original condition, unused, and undamaged. This includes retaining all original packaging, accessories, and materials. Items that show signs of use, wear, or damage, or are missing components, are not eligible for return.
• Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a reliable shipping service with tracking to ensure the safe return of your item.

Return Process:

1. Initiate the Return: Contact us at info@treeartstore.com with your order number and a clear explanation of the reason for the return. Our team will review your request and provide detailed instructions.
2. Prepare the Shipment: Securely package the item in its original packaging, ensuring all included accessories and materials are enclosed. Items that are poorly packaged or arrive damaged due to inadequate packaging may not be accepted.
3. Ship the Item: Send the package to the return address provided in our email response. Retain tracking information for your records.

Items marked as "Final Sale" or "Non-Returnable" at the time of purchase are not eligible for returns or exchanges.

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Exchanges

If you would like to exchange an item, the process follows our standard return procedure. Start by contacting us at info@treeartstore.com with your order number and the reason for the exchange. To ensure a faster replacement, we recommend placing a new order for the desired product while your return is being processed.

Once the returned item is received and inspected, a refund or partial refund will be issued based on its condition:

• Items in original, unused, and undamaged condition qualify for a full refund.
• Items showing signs of use, wear, damage, or missing components may only qualify for a partial refund, reflecting the item's diminished value.

Customers are responsible for the cost of return shipping, and any price difference between the original and replacement items will apply to the new order.

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Refunds

Refunds will be issued to your original method of payment within 7-10 business days after we receive and inspect your returned item. The exact timing of the refund may vary based on your payment provider or financial institution. Refund processing times are subject to the policies of your bank or credit card company, and additional time may be required for the refund to appear in your account.

If you do not see the refund reflected after the specified timeframe, we recommend contacting your payment provider for further assistance. For any questions regarding refunds, our customer service team is available to help.

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Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately by contacting info@treeartstore.com. Include your order number, a detailed description of the issue, and, if possible, photos or videos of the damage or defect. This information allows us to assess the situation and provide a resolution promptly, which may include offering a replacement, repair, or refund.

Please report any damage or defects within 48-72 hours of receiving the item to ensure a timely resolution. Delays in reporting may affect our ability to assist. We are committed to addressing your concerns efficiently and ensuring your satisfaction with your purchase.

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Non-Returnable Items

To maintain the highest standards of hygiene, safety, and quality, certain items are non-returnable. Products intended for personal use, items that may come into contact with the body, and consumable products cannot be returned once opened or used.

Additionally, items marked as "Final Sale" or "Non-Returnable" at the time of purchase, customized or personalized products, or items missing original packaging or components are not eligible for return or exchange.

If a defective or damaged item falls into these categories, please contact us within 48 hours of receipt, and we will work to resolve the issue. Any non-returnable conditions will be clearly outlined during the purchase process for your convenience.

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Legal Information

This policy is subject to change without prior notice as we strive to enhance our services and adapt to customer needs and regulatory requirements. For the most up-to-date information, please review this page before making a purchase. Your use of our website and completion of a purchase signify your acceptance of the terms outlined in this policy.

For any questions or concerns, please contact us at info@treeartstore.com, and we will be happy to assist you.